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PRIVACY POLICY

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Last updated: December 17, 2025

 

Sec Hair ("we", "our", "us") collects, uses, stores, and discloses personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

By using our website, booking services, or engaging with us in any way, you consent to the practices described in this policy.

 

 

 

Personal Information We Collect

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We may collect personal information including, but not limited to:

Full name, Phone number, Email address, Residential or billing address, Appointment and service history, Hair history, consultation notes, and preferences, Photographs (before/after images, with consent), Payment-related information (processed via third-party providers), Website usage data (IP address, browser type, cookies)

 

Sensitive information (such as medical conditions, allergies, or sensitivities) is collected only where necessary to safely provide hair services and with your consent.

 

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How We Use Your Personal Information

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  • We collect personal information when you:

  • Make a booking (online, in-salon, or via third-party platforms)

  • Complete consultation, consent, or waiver forms

  • Subscribe to newsletters or promotions

  • Contact us via phone, email, social media, or website forms

  • Interact with our website (cookies and analytics)

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Purpose of Collection

  • We collect personal information to:

  • Provide and manage hair services

  • Maintain client records and consultation history

  • Process payments and bookings

  • Communicate appointment confirmations, reminders, and updates

  • Improve services and client experience

  • Meet legal, regulatory, and insurance requirements

  • Marketing and promotional purposes (with consent)

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Disclosure of Personal Information

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We may disclose your personal information to:

  • Employees and contractors who require it to perform services

  • Third-party booking systems (e.g. online scheduling platforms)

  • Payment processors (e.g. EFTPOS, Stripe, Square, PayPal)

  • Marketing platforms (e.g. email or SMS providers)

  • IT service providers and website hosting services

  • Professional advisers (accountants, insurers, legal advisers)

  • Regulatory authorities where required by law

  • We do not sell personal information to third parties.

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Children’s Information

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Our services are not directed to children, and we do not knowingly collect personal information from individuals under the age of majority in the applicable jurisdiction. If you are a parent or legal guardian and believe that a child has provided us with personal information without appropriate consent, you may contact us using the details below to request that the information be removed. As at the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as defined under applicable privacy laws) the personal information of individuals under 16 years of age.

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Third-Party Websites & Services

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Our website and booking systems may contain links to, or be integrated with, third-party platforms. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you engage with through our website or booking system.

 

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Cookies & Website Analytics

Our website may use cookies and analytics tools to:

Monitor website traffic and usage patterns, Improve website functionality and user experience. You may disable cookies through your browser settings; however, this may affect website functionality.

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Storage & Security of Information

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We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored:

Electronically (secure cloud-based systems), Physically (locked files where applicable).

We retain personal information only for as long as necessary to fulfil its purpose or comply with legal obligations.

 

Access & Correction

You may request access to, or correction of, your personal information by contacting us using the details below. We may require identity verification before releasing information.

 

Marketing Communications

We may send promotional communications via email or SMS. You may opt out at any time by using the unsubscribe option or contacting us directly.

 

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Complaints

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If you believe your privacy has been breached, please contact us first so we can attempt to resolve the matter. If you are not satisfied, you may lodge a complaint with your local data protection authority.

 

 

Changes to this Policy

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We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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Contact Us

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By using our website, booking systems, or salon services, you acknowledge that you have read and understood this Privacy Policy. If you would like to exercise any of these rights please call or email us at info@sec-hair.com.au or contact us at shop 6/225 Morrison road, Putney, NSW, 2112, AU.

DISCLAIMER

Nanoplasty & Keratin Treatment

Nanoplasty is a professional smoothing treatment designed to improve manageability, shine, and reduce frizz. Results vary depending on hair type, previous chemical history, porosity, and home maintenance.

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Please acknowledge the following:

·         Results are not guaranteed and vary per individual.

·         Nanoplasty does not permanently straighten hair; some natural texture may remain.

·         Longevity depends on aftercare, frequency of washing, and heat styling.

·         Previously lightened, damaged, or compromised hair may experience altered results.

·         Colour-treated hair may experience slight tonal change or warmth.

·         Multiple sessions may be required for optimal results.

·         Nano can last up to 8 months depending on hair structure – more weakened hair can last between 3-6months. 

·         Do not go over hair with heat if it hasn’t been washed

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While every precaution is taken, the following may occur:

·         Temporary dryness or stiffness

·         Increased sensitivity of hair/scalp

·         Breakage if hair integrity is already compromised

·         Irritation or allergic reaction (rare)

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To maintain results, client agrees to:

·         Use sulphate-free, recommended aftercare products

·         Avoid excessive heat or improper tools

·         Follow all professional aftercare instructions provided

Failure to follow aftercare instructions may significantly reduce longevity and results.

 

BLEACH WAITING PERIOD

Recommended wait (industry standard): 3–4 weeks post-bleach, allowing the hair to stabilise, rebalance moisture/protein levels, and reduce risk of damage.

Heavily bleached, over-processed, or fragile hair: 4–6+ weeks, with restorative treatments in between.

 

COLOUR WAITING PERIOD

Colour BEFORE Nanoplasty

·         Minimum wait: 7–10 days

·         Recommended: 2 weeks

 

Colour AFTER Nanoplasty

  • Minimum wait: 10–14 days

  • Recommended: 2–3 weeks

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TONER AND GLOSSES

  • Wait: 7–10 days either side of nanoplasty.

  • Expect tonal variation, particularly on blondes and porous hair.

Client confirms:

  • Disclosed all prior chemical services and hair history accurately.

  • Understands the nature of the nanoplasty service and associated risks.

  • Consent's to proceed with the nanoplasty treatment.

  • Release the salon and stylist from liability for undesired results related to undisclosed history, existing damage, or failure to follow aftercare.

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Keratin treatments are professional smoothing services designed to reduce frizz, improve manageability, and enhance shine. Results vary depending on individual hair type, condition, chemical history, porosity, lifestyle, and aftercare.

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Client acknowledges and understand that:

  • Keratin treatments do not permanently straighten the hair.

  • Results, longevity, and level of smoothness are not guaranteed.

  • Longevity typically ranges between 8–16 weeks and depends on aftercare, washing frequency, heat styling, and environmental exposure.

  • Colour-treated hair may experience fading or tonal change, particularly on blondes, reds, and previously lightened hair.

  • Hair that is heavily bleached, damaged, porous, or compromised may experience reduced results, dryness, or breakage.

  • Some keratin treatments may release fumes during heat activation, which may cause temporary eye, nose, or throat irritation.

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Client confirms that:

  • They have disclosed all prior chemical services, treatments, and hair history accurately.

  • Understand that failure to disclose this information may negatively affect results and hair integrity.

  • Full responsibility for the condition of individual's hair and understand the risks involved.

  • Agree to follow all aftercare instructions provided by the salon.

  • Salon and stylist release from liability for outcomes related to undisclosed hair history, pre-existing damage, sensitivities, or failure to follow aftercare instructions.

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No Refund Policy: Client acknowledges that all nanoplasty and keratin services are final and non-refundable, including dissatisfaction with results, as outcomes vary by individual hair type and history.

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