PRIVACY POLICY

Last updated: October 20th, 2026

This privacy policy applies to SEC HAIR ABN 87644727837, located at 6/225 Morrison Road Putney NSW.

SEC HAIR is committed to protecting your privacy. This policy outlines how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988.

By using our website, booking services or engaging with us in any way, you consent to the practised described in this policy.

Personal information we collect

We may collect personal information including, but not limited to:

Full name, phone number, email address, residential or billing address. Appointment and service history, hair history, consultation notes and preferences, photographs (before and after images with consent), payment related information (processed via third-party providers), website usage data (IP address, browser type, cookies).

Sensitive information (such as medical conditions, allergies or sensitivities are collected only where necessary to safely provide hair services and with your consent.

How we use your personal information

We collect personal information when you:

Make a booking (online, in salon or via third party platforms)
Complete consultation, consent or waiver forms
Subscribe to newsletters or promotions
Contact us via phone, email, social media or website forms
Interact with our website (cookies and analytics)

Purpose of collection:

We collect personal information to:

Provide and manage hair services
Maintain client records and consultation history
Process payments and bookings
Communicate appointment confirmations, reminders and updates
Improve services and client experience
Meet legal, regulatory and insurance requirements
Marketing and promotional purposes (with consent)

Disclosure of personal information

We may disclose your personal information to:

Employees and contractors who require it to preform services
Third party booking systems (e.g. online scheduling platforms)
Payment processors (e.g. EFTPOS, Stripe, Square and PayPal)
Marketing platforms (e.g. email or SMS providers)
IT service providers and website hosting services
Professional advisers (accountants, insurers and legal advisers)
Regulatory authorities where required by law
We do not sell personal information to third parties

Children’s information

Our services are not directed to children, and we do not knowingly collect personal information from individuals under the age of majority in the applicable jurisdiction. If you are a parent or legal guardian and believe that a child has provided us with personal information without appropriate consent, you may contact us using the details below to request that the information be removed. As at the effective date of this privacy policy, we do not have actual knowledge that we “sell” or “share” (as defined under applicable privacy laws) the personal information of individuals under 16 years of age.

Cookie and privacy notice

This website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and support our marketing and advertising activities.

By continuing to use this website, you consent to the use of cookies in accordance with this notice and our privacy policy.

What are cookies?

Cookies are small text fields stored on your device when you visit a website. They help websites function correctly, remember preferences and improve user experience.

How we use cookies

SEC HAIR may use cookies to:

Improve website performance and functionality
Analyse visitor traffic and browsing behaviour
Process online bookings and purchases
Remember customer preferences
Support marketing and advertising services such as google and Meta (Facebook/Instagram)

Third party services

We may use trusted third-party services including payment providers, analytics platforms and advertising tools that may also place cookies on your device.

Managing cookies

You can choose to disable or manage cookies through your browser settings. Please note that disabling cookies may affect website functionality and browsing experience.

Privacy and data protection

Any personal information collected through this website is handled securely and in accordance with our privacy policy.

Updates to this notice

SEC HAIR reserves the right to update this cookie and privacy notice at any time without prior notice.

Third party websites and services

Our website and booking systems may contain links to, or be integrated with, third party platforms. We are not responsible for the privacy practises of third parties. We encourage you to review the privacy policies of any third-party services you engage with through our website or booking system.

Storage and security of information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored:

Electronically (secure cloud based systems)
Physically (locked files where applicable)

We retain personal information only for as long as necessary to fulfil its purpose or comply with legal obligations.

Access and correction

You may request access to or correction of your personal information by contacting us using the details below, we may require identity verification before releasing information.

Marketing communications

We may send promotional communications via email or SMS. You may opt out at any time by using the unsubscribe option or contacting us directly.

Complaints

If you believe your privacy has been breached, please contact us first so we can attempt to resolve the matter. If you are not satisfied, you may lodge a complaint with your local data protection authority.

Changes to this policy

We may update this privacy policy from, time to time. The latest version will always be available on our website.

By using our website, booking systems or salon services, you acknowledge that you have read and understood this privacy policy. If you would like to exercise any of these rights, please call or email us at info@sec-hair.com.au or contact us at shop 6/225 Morrison Road Putney, NSW 2112, AU.

DISCLAIMER

Nanoplasty & Keratin Treatment

Nanoplasty is a professional smoothing treatment designed to improve manageability, shine, and reduce frizz. Results vary depending on hair type, previous chemical history, porosity, and home maintenance.

Please acknowledge the following:

· Results are not guaranteed and vary per individual.

· Nanoplasty does not permanently straighten hair; some natural texture may remain.

· Longevity depends on aftercare, frequency of washing, and heat styling.

· Previously lightened, damaged, or compromised hair may experience altered results.

· Colour-treated hair may experience slight tonal change or warmth.

· Multiple sessions may be required for optimal results.

· Nano can last up to 8 months depending on hair structure – more weakened hair can last between 3-6months.

· Do not go over hair with heat if it hasn’t been washed

While every precaution is taken, the following may occur:

· Temporary dryness or stiffness

· Increased sensitivity of hair/scalp

· Breakage if hair integrity is already compromised

· Irritation or allergic reaction (rare)

To maintain results, client agrees to:

· Use sulphate-free or recommended aftercare products

· Avoid excessive heat or improper tools

· Follow all professional aftercare instructions provided

Failure to follow aftercare instructions may significantly reduce longevity and results.

BLEACH WAITING PERIOD

Recommended wait (industry standard): 3–4 weeks post-bleach, allowing the hair to stabilise, rebalance moisture/protein levels, and reduce risk of damage.

Heavily bleached, over-processed, or fragile hair: 4–6+ weeks, with restorative treatments in between.

COLOUR WAITING PERIOD

Colour BEFORE Nanoplasty

· Minimum wait: 7–10 days

· Recommended: 2 weeks

Colour AFTER Nanoplasty

Minimum wait: 10–14 days
Recommended: 2–3 weeks

TONER AND GLOSSES

Wait: 7–10 days either side of nanoplasty.
Expect tonal variation, particularly on blondes and porous hair.

Client confirms:

Disclosed all prior chemical services and hair history accurately.
Understands the nature of the nanoplasty service and associated risks.
Consent's to proceed with the nanoplasty treatment.
Release the salon and stylist from liability for undesired results related to undisclosed history, existing damage, or failure to follow aftercare.

Keratin treatments are professional smoothing services designed to reduce frizz, improve manageability, and enhance shine. Results vary depending on individual hair type, condition, chemical history, porosity, lifestyle, and aftercare.

Client acknowledges and understand that:

Keratin treatments do not permanently straighten the hair.
Results, longevity, and level of smoothness are not guaranteed.
Longevity typically ranges between 8–16 weeks and depends on aftercare, washing frequency, heat styling, and environmental exposure.
Colour-treated hair may experience fading or tonal change, particularly on blondes, reds, and previously lightened hair.
Hair that is heavily bleached, damaged, porous, or compromised may experience reduced results, dryness, or breakage.
Some keratin treatments may release fumes during heat activation, which may cause temporary eye, nose, or throat irritation.

Client confirms that:

They have disclosed all prior chemical services, treatments, and hair history accurately.
Understand that failure to disclose this information may negatively affect results and hair integrity.
Full responsibility for the condition of individual's hair and understand the risks involved.
Agree to follow all aftercare instructions provided by the salon.
Salon and stylist release from liability for outcomes related to undisclosed hair history, pre-existing damage, sensitivities, or failure to follow aftercare instructions.

No Refund Policy: Client acknowledges that all nanoplasty and keratin services are final and non-refundable, including dissatisfaction with results, as outcomes vary by individual hair type and history.

Colour Services

Permanent, Semi permanent, Demi permanent, Toners, Glosses, and all bleach lightening.

Colour Services Disclaimer

All colour services at SEC HAIR including permanent colour, semi-permanent, demi-permanent, toners, glosses, and all bleach/lightening services (including scalp bleach, foils, and high-lift work)—are performed with professional care and expertise. However, outcomes may vary depending on individual hair condition, history, and external factors.

By proceeding with any colour service, you acknowledge and agree to the following:

You must disclose your full hair history, including all previous colour (professional or box dye), lightening services, keratin treatments, nanoplasty, relaxers, henna, or metallic salts. Undisclosed history can significantly affect results and hair integrity.
Results cannot be guaranteed, particularly when lightening hair, correcting previous colour, or transitioning between tones (e.g., dark to blonde, warm to cool).
Bleaching and lightening services carry inherent risks, including dryness, breakage, banding, uneven lift, or structural compromise, even when performed to the highest professional standard.
Toners, glosses, and demi/semi-permanent colours are not permanent and will fade over time. Longevity depends on hair porosity, condition, and at-home maintenance.
Multiple appointments may be required to safely achieve your desired result, especially for major colour transformations or corrections.
Hair integrity is the priority. We reserve the right to refuse, adjust, or stop a service if your hair is compromised or unable to safely proceed.
Final results may vary from inspiration photos due to differences in hair type, density, underlying pigment, and previous services.
Maintenance is essential. We are not responsible for colour fading, shifting, or changes due to environmental exposure, heat styling, or improper aftercare.
All services are non-refundable once completed. If you have concerns, you must notify us within a reasonable timeframe so we can assess and offer an adjustment where appropriate.

By booking and attending your appointment, you provide informed consent to proceed with the selected colour service under these terms.

Charcoal Smoothing Treatment Disclaimer

The Perfect Hair Charcoal Smoothing Treatment is a professional chemical service designed to reduce frizz, smooth the hair cuticle, and enhance shine and manageability. This treatment is designed to reduce frizz by approximately 60–80%, depending on hair type, condition, and natural texture. Results will vary for everyone. By proceeding with this treatment, you acknowledge and agree to the following:

- You must disclose your full hair history, including previous colour, bleaching, keratin, nanoplasty, chemical treatments, box dye, henna, or any use of metallic salts. Undisclosed history may affect results and hair integrity.

- This treatment is not a permanent straightening service and will not fully straighten all hair types, particularly coarse, curly, or resistant textures. Frizz reduction results are not guaranteed and may vary; environmental factors such as humidity can still affect the hair.

- Longevity of results varies and is influenced by hair condition, porosity, lifestyle, and aftercare.

- Results will gradually fade over time. Proper aftercare is essential, including the use of recommended sulphate-free and professional products. Failure to follow aftercare may reduce the longevity and effectiveness of the treatment.

- Colour-treated or lightened hair may experience slight tonal shifts or fading following the treatment.

- While the treatment is designed to improve hair condition, there are inherent risks with any chemical service, including dryness, sensitivity, or breakage, particularly on previously compromised hair.

- We reserve the right to refuse or modify the service if the hair is deemed unsuitable or at risk of damage.

- Patch testing may be recommended for clients with sensitive skin or previous reactions to hair treatments.

All services are non-refundable once completed. If concerns arise, you must notify us within a reasonable timeframe so we can assess and provide an appropriate solution where possible. By booking and attending your appointment, you provide informed consent to proceed with the treatment under these terms.